koihoki Account & Payment FAQ
Users accessing koihoki ask questions across several core topics: account creation and security, deposit and withdrawal procedures, game categories and rules, and how to manage their account settings. Many of these questions arise during account registration, after the first deposit, or when settling a wager. This FAQ addresses the most common inquiries so you can navigate koihoki with confidence.
This page resolves questions about identity verification, payment methods, game offerings, and account controls. If your question is not answered here, or if you need real-time assistance with a transaction or account issue, reach out to our support team via in-app chat or email. For detailed terms governing wagers, withdrawals, and jurisdiction access, consult our Terms and Conditions or Jurisdiction Notice
Our koihoki platform operates under strict jurisdiction-restricted access rules. Before creating an account, verify that online gaming is legal in your jurisdiction. Our support team can clarify our service availability in your region, but you remain responsible for confirming compliance with local law.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility.
- Payments and transactionsdeposit and withdrawal via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet).
- Game rules and offeringslive-dealer tables, sportsbook, slots, and esports markets on koihoki.
- Security and account caretwo-factor authentication, account controls, and jurisdiction compliance.
Below you will find answers to questions about registering on koihoki, managing your account, using our payment methods, and accessing our game categories. Each question is grouped by topic for easy navigation. If you cannot find the answer you need, our support team is available via in-app chat during active gaming hours.
Account and registration
No. Our koihoki policy strictly prohibits multiple accounts per user. You may create only one account using your legal name and identity documents. If we detect duplicate accounts, we reserve the right to close all linked accounts and forfeit any balance on them. Our fraud-detection system identifies multiple accounts by matching identity documents, addresses, phone numbers, payment methods, and device fingerprints. If you have accidentally created more than one account, contact our support team immediately to request closure of the duplicate before we flag it automatically.
If a deposit or withdrawal on koihoki fails, the funds remain with your payment provider and do not enter your koihoki balance. If you are charged by your bank (BCA, e-wallet, mobile banking, local payment) or wallet (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) but the transaction does not appear in your koihoki account, contact our support team immediately with your transaction ID. We will investigate with your payment provider and arrange a refund if the failure is confirmed on their side. Investigations typically take five to ten business days. Do not attempt the transaction again until the first one is resolved, or you may incur duplicate charges.
Our koihoki account registration requires three document types: a government-issued identity document (KTP, passport, or driver's licence), a proof of address dated within three months (utility bill, bank statement, or government letter), and your contact information (email and phone number). We scan these documents into our system and verify them against fraud-detection databases and government records. Verification typically takes one to two business days. If we find discrepancies or cannot confirm your identity, we will request additional documents or clarification. Providing false or forged documents will result in immediate account closure and possible legal action.
koihoki offers a loyalty tier system based on your cumulative turnover (total wagered across all games). As you wager on live-dealer tables, sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), slots, and esports, you accumulate points toward higher tiers. Each tier unlocks faster withdrawal processing, dedicated account support, and periodic bonus offers. Tier status is calculated monthly and resets at the start of each calendar month. Your current tier is visible in your koihoki account dashboard under "Account Status". Turnover includes all wagers placed, whether they settle as wins or losses. Bonus funds and promotional credit do not count toward tier turnover.
Payments and transactions
Our koihoki account dashboard provides several control tools. You may reset your password at any time, enable or disable two-factor authentication (SMS or email), update your registered phone number and address, and review your complete transaction history and game outcomes. You can also view your current balance, pending withdrawal requests, and loyalty tier status. All changes are logged and timestamped in your account audit trail for security. If you suspect unauthorized access, immediately reset your password and contact our support team to review your recent activity. Two-factor authentication is optional but recommended for added security.
koihoki support is available via in-app chat and email. In-app chat is available during active gaming hours; your message will be answered within one business hour during peak times. For non-urgent queries or formal correspondence, email our support team using the contact address listed in your koihoki account dashboard. Response time for email inquiries is typically one to two business days. If you are reporting a suspected account breach or fraudulent transaction, use in-app chat immediately so we can escalate to our security team. Provide your account username, the transaction ID or date of the issue, and a description of what occurred.
Withdrawal requests on koihoki undergo review and processing in stages. Once you submit a withdrawal via your dashboard, our compliance team verifies the request against your account history, recent wagers, and payment method on file. This verification typically takes one to three business days. If your account or the withdrawal amount triggers additional compliance checks, review may take up to five business days. After approval, the funds are sent to your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). Delivery time from your bank or wallet to your account depends on your provider; most instant-payment methods (online payment, e-wallet, mobile banking) settle within minutes, while bank transfers may take one to two business days. We cannot accelerate your payment provider's processing time.
Game rules and offerings
koihoki offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with professional dealers and real-time HD streaming from multi-camera studios. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsport (MotoGP), and other international events with standard match and tournament markets. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and rotating premium titles. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments with live league standings and playoff schedules. Each category settles according to the official league or game rules; outcomes are locked immediately upon event conclusion.
Security and account care
No. Our koihoki policy strictly prohibits multiple accounts per user. You may create only one account using your legal name and identity documents. If we detect duplicate accounts, we reserve the right to close all linked accounts and forfeit any balance on them. Our fraud-detection system identifies multiple accounts by matching identity documents, addresses, phone numbers, payment methods, and device fingerprints. If you have accidentally created more than one account, contact our support team immediately to request closure of the duplicate before we flag it automatically.
If a deposit or withdrawal on koihoki fails, the funds remain with your payment provider and do not enter your koihoki balance. If you are charged by your bank (local payment, online payment, e-wallet, mobile banking) or wallet (local payment, online payment, e-wallet, mobile banking, local payment, online payment) but the transaction does not appear in your koihoki account, contact our support team immediately with your transaction ID. We will investigate with your payment provider and arrange a refund if the failure is confirmed on their side. Investigations typically take five to ten business days. Do not attempt the transaction again until the first one is resolved, or you may incur duplicate charges.
koihoki offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with professional dealers and real-time HD streaming from multi-camera studios. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsport (MotoGP), and other international events with standard match and tournament markets. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and rotating premium titles. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments with live league standings and playoff schedules. Each category settles according to the official league or game rules; outcomes are locked immediately upon event conclusion.
koihoki offers a loyalty tier system based on your cumulative turnover (total wagered across all games). As you wager on live-dealer tables, sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), slots, and esports, you accumulate points toward higher tiers. Each tier unlocks faster withdrawal processing, dedicated account support, and periodic bonus offers. Tier status is calculated monthly and resets at the start of each calendar month. Your current tier is visible in your koihoki account dashboard under "Account Status". Turnover includes all wagers placed, whether they settle as wins or losses. Bonus funds and promotional credit do not count toward tier turnover.
Our koihoki account dashboard provides several control tools. You may reset your password at any time, enable or disable two-factor authentication (SMS or email), update your registered phone number and address, and review your complete transaction history and game outcomes. You can also view your current balance, pending withdrawal requests, and loyalty tier status. All changes are logged and timestamped in your account audit trail for security. If you suspect unauthorized access, immediately reset your password and contact our support team to review your recent activity. Two-factor authentication is optional but recommended for added security.
koihoki support is available via in-app chat and email. In-app chat is available during active gaming hours; your message will be answered within one business hour during peak times. For non-urgent queries or formal correspondence, email our support team using the contact address listed in your koihoki account dashboard. Response time for email inquiries is typically one to two business days. If you are reporting a suspected account breach or fraudulent transaction, use in-app chat immediately so we can escalate to our security team. Provide your account username, the transaction ID or date of the issue, and a description of what occurred.
Our koihoki account registration requires three document types: a government-issued identity document (KTP, passport, or driver's licence), a proof of address dated within three months (utility bill, bank statement, or government letter), and your contact information (email and phone number). We scan these documents into our system and verify them against fraud-detection databases and government records. Verification typically takes one to two business days. If we find discrepancies or cannot confirm your identity, we will request additional documents or clarification. Providing false or forged documents will result in immediate account closure and possible legal action.
Withdrawal requests on koihoki undergo review and processing in stages. Once you submit a withdrawal via your dashboard, our compliance team verifies the request against your account history, recent wagers, and payment method on file. This verification typically takes one to three business days. If your account or the withdrawal amount triggers additional compliance checks, review may take up to five business days. After approval, the funds are sent to your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking). Delivery time from your bank or wallet to your account depends on your provider; most instant-payment methods (local payment, online payment, e-wallet) settle within minutes, while bank transfers may take one to two business days. We cannot accelerate your payment provider's processing time.