koihoki Platform Account Terms

When you join koihoki, you enter into an agreement with us governing account use, deposits, withdrawals, game participation, and dispute resolution. Our terms reflect our commitment to transparent operations and account holder protection. We set out below the key conditions that apply to every koihoki account—from registration through closure.

Our koihoki platform operates under jurisdiction-restricted access. We provide services only where local law permits online gaming. By creating an account on koihoki, you represent that you are of legal age in your jurisdiction, that access to our platform is permitted under your local laws, and that you accept these terms in full. We reserve the right to suspend or close any account that violates local legal restrictions or breaches our policies.

This document is binding and supersedes any prior communications. If you do not agree with these terms, you should not proceed with account creation on koihoki.

Account Opening & Verification on koihoki

We at koihoki require full identity verification before you may deposit or play. During registration, you must provide your legal name, date of birth, email address, phone number, and residential address. We ask for a government-issued identity document (KTP, passport, or driver's licence) and address proof (utility bill, bank statement, or government letter dated within three months).

Our compliance team reviews all documents against fraud-detection systems. Verification typically completes within one to two business days. If we detect discrepancies, we may request additional documents or clarification. Until verification completes, your koihoki account remains in pending status—you cannot deposit or play. Once verified, your account is activated and you may access all koihoki services (live tables, slots, sportsbook).

You must keep your koihoki account information current. If your address, phone number, or name changes, update your account details immediately via Account Settings. Failure to maintain accurate information may result in withdrawal delays or account suspension. You are solely responsible for safeguarding your koihoki password and two-factor authentication codes; we are not liable for unauthorised access if you share these credentials.

Note: We do not accept duplicate accounts. If we discover you are operating multiple koihoki accounts using the same identity or payment method, we reserve the right to close all accounts and forfeit balances.

Deposits, Withdrawals & Settlement on koihoki

We at koihoki accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer from mobile banking, local payment, online payment, and e-wallet. Deposit amounts are at your discretion; we do not impose maximum limits per transaction, though your bank or payment provider may. Deposits via mobile banking and mobile wallets typically settle within minutes; bank transfers may take one to two business days. We do not charge deposit fees on koihoki, though your financial institution may.

Your koihoki balance is held in a single unified wallet. Funds are not segregated between live tables, slots, or sportsbook. You may access your balance across all game categories without transfer delays or intermediary fees.

Withdrawal requests are initiated via Account Settings → Withdraw. You specify an amount and select a withdrawal method. We accept withdrawals only to the same payment method used in a prior deposit on your koihoki account, or to a newly verified method. Our compliance team reviews all withdrawal requests to detect fraud and money-laundering risk. Standard review window is 24–48 hours; during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or peak-volume periods, approval may extend longer.

Once approved, we process your withdrawal to your linked payment method. Settlement timing depends on your payment provider. local payment and wallet refunds typically settle within hours; bank transfers may take one to two additional business days. We are not responsible for delays caused by your bank or payment provider's processing.

1

Request withdrawal from koihokiStep 1

Enter amount and select withdrawal method via your koihoki account dashboard.
2

Compliance review (24–48 hours typical)Step 2

Our koihoki team verifies your account activity and identity before approving.
3

Funds transfer to your payment methodStep 3

Once approved, koihoki releases funds to online payment, wallet, or bank account. Settlement timing varies by provider (minutes to 2+ days).

Game Rules & Settlement on koihoki

Our koihoki live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) operate under published rules displayed at table entry. Dealers follow fixed dealing procedures; card shuffles are visible, outcomes are announced aloud, and all sessions are recorded for dispute resolution. Settlement occurs immediately upon outcome determination; your koihoki balance updates within seconds.

Our slot games operate on certified random-number generators. Each title displays its return-to-player (RTP) percentage; we do not adjust RTP mid-session or based on player history. Bonus outcomes are determined by our RNG algorithm; no predetermined or player-history-influenced mechanics apply. Your full spin history, including all outcomes and timestamps, is logged in your koihoki transaction record.

Our sportsbook markets cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP. Markets are settled according to official league results and governing body rulings. Settlement typically occurs within 24 hours of match conclusion, subject to official confirmation. Disputed or voided markets are refunded as per our settlement policy, viewable in your koihoki account or via support.

Key terms summary

Our koihoki services are available only where local law permits. You confirm that your jurisdiction allows online gaming.
Account verification (KYC) is mandatory before deposit. Provide identity and address documents; verification typically takes 1–2 business days.
Deposits settle within minutes (e-wallet/wallets) or 1–2 business days (bank transfer). We charge no deposit fees on koihoki.
Withdrawals are subject to 24–48 hour compliance review. Once approved, settlement depends on your payment provider (hours to 2+ days).
Game outcomes on koihoki live tables and slots are final upon settlement and cannot be reversed except in cases of documented technical error.

Account Closure & Dispute Resolution on koihoki

You may close your koihoki account at any time by contacting our support team. Upon closure, your remaining balance is refunded to your last verified payment method within our standard withdrawal processing window. Closed accounts cannot be reactivated; you must create a new account if you wish to play on koihoki again.

We at koihoki reserve the right to close your account without notice if you violate these terms, engage in fraud, use prohibited payment methods, breach local laws, or participate in collusive wagering patterns. If we close your account for breach, we may forfeit any remaining balance.

Disputes regarding game outcomes, settlement, or account balance must be reported to our support team within thirty days of the disputed transaction. We investigate disputes using our recorded session data (live tables), server logs (slots), or official league results (sportsbook). We respond to all disputes within ten business days with a resolution or explanation. If you believe our resolution is incorrect, you may escalate via our formal appeals process, available in Account Settings.

We at koihoki do not accept liability for third-party payment processor errors, bank delays, internet connectivity issues, or technical failures outside our direct control. Your use of koihoki is at your own risk. We are not liable for any loss arising from unauthorised account access, shared passwords, negligent data handling on your device, or other account holder negligence.

Jurisdiction & Legal Restrictions on koihoki

Our koihoki platform is not available in all jurisdictions. We do not knowingly serve players in regions where online gaming is prohibited by local statute. By accessing koihoki, you confirm that online gaming is legal in your jurisdiction and that you are authorised to access our services. We reserve the right to restrict or close access to koihoki from any jurisdiction at any time, with or without notice.

These terms are governed by the laws applicable in the jurisdiction where koihoki's services are legally offered. Any disputes arising from these terms shall be resolved according to that jurisdiction's legal framework. We reserve the right to modify these terms at any time; continued use of koihoki constitutes acceptance of updated terms. Material changes will be announced via email to all active account holders.

Your koihoki account is personal and non-transferable. You may not assign, sell, or transfer your account to another person. Bonus terms, if offered, are subject to additional conditions available in your koihoki account promotions section. All bonuses (if any) are earned on deposits made to accounts in supported jurisdictions and subject to verification.