koihoki Platform Privacy Notice

This page describes what data we collect when you use koihoki and how we keep that data protected. Account opening starts with email verification, identity documents, and address confirmation. We store all information on encrypted servers and limit access to our compliance and support teams only. Your data remains your property; we do not sell or share it with third parties except where required by law.

Our koihoki platform operates across multiple jurisdictions where online gaming is legally permitted. Our servers may be located outside your home jurisdiction; data transfers are encrypted end-to-end. We comply with applicable data-protection regulations in each region where our services are available. By using koihoki, you consent to data processing as outlined in this notice.

We at koihoki are committed to transparency. If you have questions about how we handle your information, contact our support team via the channels listed at the end of this notice.

What Data We Collect on koihoki

When you register on koihoki, we collect your legal name, email address, date of birth, phone number, and residential address. We require identity verification documents (KTP, passport, or driver's licence) and address proof (utility bill, government letter, or bank statement dated within three months). We store scanned copies of these documents on our secure servers for regulatory compliance and fraud prevention.

During account use on koihoki, we log all transactions: deposits, withdrawals, game participation (live tables, slots, sportsbook), betting outcomes, and session timestamps. We track your IP address, device type, browser version, and operating system each time you access our platform. We collect this technical data to detect fraudulent activity, prevent unauthorized access, and investigate disputes.

We at koihoki also collect payment information. When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record your transaction ID, amount, timestamp, and payment method. We do not store full bank account numbers or card details—our payment processors handle that sensitive data separately.

How We Use Your Data on koihoki

We use your koihoki account data for six core purposes. First, account management: we verify your identity, manage your balance, process deposits and withdrawals, and handle account recovery if you lose access. Second, regulatory compliance: we maintain records of your identity and transactions for anti-money-laundering (AML) and know-your-customer (KYC) obligations. Third, fraud prevention: we analyse transaction patterns, detect suspicious activity, and block unauthorized access attempts.

Fourth, customer support: we respond to your queries via email and in-app chat using your account and transaction history. Fifth, game settlement: we log all outcomes on koihoki live tables, slots, and sportsbook to settle wagers, calculate payouts, and provide dispute resolution. Sixth, legal compliance: we retain your data as required by local law in jurisdictions where koihoki operates, and we respond to lawful government or law-enforcement requests.

We do not use your koihoki data for marketing purposes without your explicit consent. We do not profile you for behavioural targeting. We do not sell your information to advertisers, data brokers, or third-party merchants.

• Account management: Identity verification, balance tracking, withdrawal processing.
• Regulatory compliance: AML/KYC record-keeping, jurisdictional reporting.
• Fraud prevention: Pattern detection, unauthorized access blocking.
• Customer support: Query resolution, account recovery assistance.
• Game settlement: Outcome logging, payout calculation, dispute investigation.

Third-Party Processors & Data Sharing on koihoki

We at koihoki use external service providers to operate our platform. Our payment processors handle deposits and withdrawals; they receive your transaction details but do not receive your full bank account numbers. Our live-dealer studios (broadcast from multi-camera facilities) record all table sessions; technicians may view raw footage during maintenance, but they are bound by confidentiality agreements.

Our hosting provider stores our servers, which contain all koihoki account and transaction data. Our email provider delivers account notifications and password-reset links. Our SMS provider sends two-factor authentication codes. Each of these vendors is contractually required to protect your data and use it only for the service we've contracted.

We do not share your koihoki data with unrelated third parties except where required by court order, government subpoena, or law-enforcement request. If we receive a legal demand for your information, we comply with applicable law and, where permitted, notify you of the request.

Cookies & Tracking on koihoki

Our koihoki website uses cookies—small text files stored on your browser—for three purposes. Essential cookies enable login persistence and session management; without them, our platform cannot function. Analytics cookies track page visits and user-flow patterns, helping us identify broken features or confusing navigation. Your browser may allow you to disable or delete these cookies, though disabling essential cookies will prevent you from accessing koihoki.

We do not use tracking pixels or third-party advertising cookies on koihoki. We do not employ re-targeting tags to follow you across other websites. If you clear your browser cache, all koihoki cookies are deleted; they are not persistent across browser sessions unless you opt for "remember me" functionality.

Your Rights & Account Closure on koihoki

You have the right to access all data we hold about you on koihoki. You may request a copy of your account record, transaction history, and identity documents via our support team. We provide this information within ten business days at no charge. You may also request correction of inaccurate data—update your name, address, or phone number directly in your koihoki Account Settings.

You may close your koihoki account at any time by contacting support. Upon closure, we retain your data for seven years (or longer if required by local law) for regulatory compliance and dispute resolution. After that period, we delete or anonymize your personal information unless a court order or law-enforcement request mandates retention.

If you believe we have misused your data on koihoki, you may lodge a complaint with the data-protection authority in your jurisdiction. We also maintain an internal appeal process; contact our support team for details.

Data Security & International Transfer on koihoki

We at koihoki encrypt all data in transit (HTTPS) and at rest (server-side encryption). Access to your personal information is restricted to authorized personnel—our compliance team, account managers, and support staff—each of whom signs a confidentiality agreement.

Our servers are located outside some jurisdictions where koihoki users reside. By using our platform, you consent to your data being transferred and processed internationally. We apply the same security and privacy standards across all locations.

If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and create a koihoki account, your data may be processed on servers outside Indonesia. We comply with applicable Indonesian data-protection law and international data-transfer standards.

Contact Us About Data & Privacy on koihoki

Our koihoki support team responds to privacy inquiries, data-access requests, and complaints. Reach us via in-app chat (available during active gaming hours), email, or the contact form linked in your account dashboard. We aim to respond to all privacy requests within ten business days.

We may update this privacy notice from time to time as our operations evolve or regulations change. Material changes will be announced via email to all active koihoki account holders. Your continued use of our platform after an update constitutes acceptance of the revised notice.